About The Luxury Closet
The Luxury Closet is an online fashion boutique that buys and sells designer items at up to 70% off. The Luxury Closet features brands such as Louis Vuitton, Chanel, Cartier and Rolex for men and women. With a cult following of 135,000 followers on Instagram, The Luxury Closet has been featured in prominent magazines such as Elle Arabia, Women’s Health, Esquire and Grazia to name a few, and is the largest luxury marketplace in the Middle East.
Join me as we do an in-depth review of The Luxury Closet, examining the collection, customer reviews, promotions and more to find out if this budget fashion brand is worth buying.
Overview of The Luxury Closet
Founded by Kunal Kapoor in Dubai, The Luxury Closet has grown from its beginnings in 2011 to become a purveyor of high-end fashion around the world. Elle magazine described The Luxury Closet as a “treasure trove” for consumers looking for unique pieces at affordable prices. The Luxury Closet’s dream is to evolve into a fully sustainable global marketplace with the goal of complementing, enhancing and disrupting the online designer fashion market.
The Luxury Closet has a unique selling model that appeals to many fashion lovers: buyers choose between thousands of already purchased items, while others sell their high-end pieces to The Luxury Closet customers. Customers can save a little money by choosing items in a condition they like, while sellers get some of their money back for pieces they no longer use.
Whether you buy or sell on The Luxury Closet, you can end up saving thousands of dollars. You can put that money into your savings, into lots of fancy coffees, or into more designer clothes. Either way, it’s a win-win. Find out how this system works in the next section of The Luxury Closet review.
Advantages
- Incredibly large catalog for women and men, ranging from clothing to accessories and household goods
- More than 16,000 individual items sold
- TLC Cash rewards program: you receive points for certain items, which you can then use for further purchases
- Certain items are offered at a lower price if you don’t like the listed price, although this is no guarantee that you will get the lower price
- Some items can be paid for in installments, allowing the buyer to reserve the item and then pay it off in installments over a maximum of 2 months.
Disadvantages
- Buyers outside the Middle East can expect very long waiting times for shipping
- Items coming to North America are subject to high duties and taxes, which the customer has to pay.
- Although returns are free, you only have 3 days to request them.
- Although the brand claims to verify the authenticity of each item, there are some disturbing reports online of items being shipped in unusable condition and some claims that the products shipped were counterfeit items
How The Luxury Closet Works
For buyers
The Luxury Closet resells previously loved pieces, so they do their best to show all angles of their merchandise so customers can see if the possible wear and tear is appropriate for their preferences. For some items, the price may be renegotiated if you are not happy with the price quoted – but remember that there is no guarantee that your haggle request will be accepted.
Luxury Closet’s review revealed that there are very flexible payment options: You can buy the items upfront or pay part of the price to reserve them, and pay the rest in installments over a maximum period of 2 months. You can pay by bank transfer, debit/credit card or via PayPal. Most high-end fashion brands are not as accommodating, so we give The Luxury Closet some points for these options.
The Luxury Closet provides detailed product specifications, including any imperfections, where the piece came from and where it can be shipped, and proof of authenticity. It also tells you how much TLC Cash you can receive for each piece, which you can use towards future purchases on the site.
For sellers
The Luxury Closet works on a consignment basis, which means you only get paid when your item is sold. Sellers list their product for sale by filling out a form in which they provide details such as the overall condition of the item, specific damages and possible shipping location. From listing the item for sale to making the product visible to selling it, TLC does all the work. This is much easier than selling on eBay and much more reputable.
Once you have completed the seller form, you will receive an offer within 3-5 working days. Once you accept the offered sale price, The Luxury Closet provides a tracking number that sellers can use to track their item throughout the sales cycle. From filling out the form to accepting the offer and authentication, it takes approximately 10 business days for an item to be listed on the site.
The Luxury Closet Women’s Collection
The Luxury Closet Women’s Collection offers a wide selection of high-quality pieces, including clothing, shoes, bags, fine jewelry, watches, sunglasses, scarves, belts and other accessories. Each piece is stunning and reflects the brand’s artful selection.
The Luxury Closet Test gives you an overview of the pieces offered by some of the most coveted fashion brands for women. Take a look at some of the highlights:
Chloe Black Patent Leather Ada Shoulder Bag
The medium-sized Ada Shoulder Bag is an elegant and timeless accessory made from high-quality Italian leather. The artful silhouette can elevate a pair of jeans or complement an elegant little black dress with its shiny finish and gold-tone zippered pockets. This Chloe bag features a spacious interior compartment for your essentials and protective metal feet.
The Ada shoulder bag is lightly used, with scratches on the silver hardware, some white marks on the lining and the zipper handles on both sides are missing. It is in good condition, and if you are okay with this minimal damage, you can purchase the bag for $153.90, a 94% (!) discount off the original price of $2,545 – a steal.
The Ada shoulder bag comes with the original dust bag and has a lifetime warranty. The bag is available for shipping in the United States and will earn $2 TLC cash.
Concord White Mother of Pearl Stainless Steel Diamond Watch
The white mother-of-pearl stainless steel diamond watch is not just an accessory, but an innovative tool. This watch makes a beautiful statement with its unique mother-of-pearl dial. The many diamonds on the bezel offer a blend of old world luxury and a touch of new world modernity. It is neither ostentatious nor obtrusive and is both practical and glamorous.
The white mother-of-pearl stainless steel diamond watch has a robust stainless steel construction and the battery has recently been replaced with an original Swiss battery. This Concord piece is in very good condition with only minor scratches on the surfaces and wear on the rubber links. This item is available for shipping to North America and can be redeemed for 9 TLC cash.
The white mother-of-pearl stainless steel diamond watch is priced at $921.29, 81% off the original price. You can make an offer for this piece for how much you would like to pay.
The Luxury Closet Men’s Collection
Don’t worry guys, The Luxury Closet has something for you too. With an impressive selection of men’s clothing, men’s accessories, fine jewelry, watches and men’s shoes, there’s something for every man looking to enrich his life with quality fashion.
The men’s catalog is extensive, so we’ll take a look at a few select pieces in The Luxury Closet’s overview of the men’s collection.
Salvatore Ferragamo Black Leather Card Holder
Salvatore Ferragamo is known for its high-quality leather goods, and this card holder is no exception to this standard. This black leather card holder is made in Italy from black grained leather. For men who don’t want a bulky wallet in their pocket, this card holder has room for two important cards and cash. It’s designed for the back pocket, and you won’t even notice it’s there.
Priced at $125.31, a discount of 72%, this black leather card case from Ferragamo is an excellent addition to any man’s essentials. With minor signs of wear, this card holder is in very good condition and can be shipped to Canada and the USA.
Bernhard H. Mayer Black Stainless Steel Nauticus Astro Limited Edition Men’s Wristwatch
The Nauticus Astro Watch by Bernhard H. Mayer is truly exclusive, one of 4999 watches ever made. To have a watch that (almost) no one else has. This timepiece has a striking black dial on stainless steel and a date window at the 3 o’clock position. The white hands and numerals stand out against the black dial, so that this watch attracts admiring glances despite its simplicity.
Another cool feature of the Nauticus Astro Watch is that it is water-resistant up to 500 meters. You can wear it in the sea on your trip to Capri, Italy (I’m just imagining places that match its sophistication). Then combine them with chinos and boat shoes. If you are a diver, this piece would come in handy.
This limited edition watch has never been worn and is available in its original box and case. This Nauticus Astro watch ships worldwide and is priced at $565.90 with an incredible 74% discount. Pair this watch with a casual everyday look or a suit and dress up.
The Luxury Closet Reviews: What Do Customers Think?
Overall, customers seem to be very satisfied with their purchases and customer service at The Luxury Closet. Most shoppers rate their experience 4-5/5 stars, stating that the customer service representatives made their buying and selling journeys effortless and enjoyable. Many shoppers rave about the unrealistic prices of these previously loved luxurious pieces, while others marvel at the variety of payment options available at The Luxury Closet.
As with everything online, there is a catch. Alongside these 5-star reviews lurk more than unpleasant 1-star reviews from customers complaining about long delivery times. After investigating these complaints, it seems that regardless of location, delivery times are a source of frustration for some customers.
There are some disturbing claims from customers claiming that the products they have received are either in worse condition than previously stated, or even questioning the authenticity of some items. As far as I know, Luxury Closet has not yet responded to these complaints, so I can’t say for sure if these complaints are founded or not, but it’s definitely something to consider.
Is The Luxury Closet Worth It?
Because the reviews are so mixed, with extremely high praise and devastatingly scathing disappointment, it’s hard to say whether The Luxury Closet is worth it or not. It’s clear from The Luxury Closet review that the prices are competitive and offer great savings. It sounds like the majority of customers would shop again, and if long waiting times and high duties don’t put you off, then I’d say give it a go.
There is always a risk when buying second hand items, but The Luxury Closet is pretty transparent about the wear and tear of their items and most pieces can be returned, so the risks don’t seem that high.
The Luxury Closet Promotions & Discounts
For the Luxury Closet review, I searched the website for a Luxury Closet promo code but couldn’t find one. The website has a permanent sale section and seasonal sales, so this makes up for the lack of a Luxury Closet discount code.
The Luxury Closet has an internal rewards program that encourages customers to return to the site to redeem TLC Cash. TLC Cash is available in varying amounts for most items in the boutique. To receive TLC Cash, customers must create an account with the Boutique. Items eligible for the rewards will be displayed as an account credit 7 days after receiving the item.
Shop The Luxury Closet\
To buy The Luxury Closet’s items or designer pieces for sale, visit their website: theluxurycloset.com. They also have a pop-up store in Dubai where a limited selection of products are available. The company recommends ordering items and choosing the pick-up option if you are in Dubai so you can see and try on the items before you buy.
FAQ
In The Luxury Closet review, we address some of the most frequently asked questions, and you can always learn more by getting in touch with the company using one of the methods listed in the next section on contact information.
The Luxury Closet sizing
Because The Luxury Closet resells items and does not manufacture them, the company uses a standard global sizing conversion chart for men’s and women’s clothing and footwear. Each item includes a description of the size in which it is available, as well as flat measurements of the pieces so that the buyer can assess whether or not it will fit them.
The Luxury Closet shipping conditions
The Luxury Closet offers free shipping on all orders and ships all over the world. For customers from Dubai, there is the option to collect their order in person. For those who do not live in the United Arab Emirates, the shipping costs are as follows:
The Luxury Closet return policy
If you are not satisfied with your purchase, you have 3 days from receipt of the goods to request a return. The customer is entitled to a full refund, excluding duties and customs fees already paid. If a customer changes their mind before the item is shipped, the customer will save the customs fees.
Each item indicates whether it can be returned or not. As not all items can be returned, please be aware of this if you are unsure about a planned purchase. Refunds are processed within 7 working days of receipt of the item, and the refund amount is processed within a further 3-5 working days.
If you are selling an item on The Luxury Closet and wish to return it, please note that there is a blackout period during which the item is available for sale on the website (90 days for sellers inside the UAE, 180 days for sellers outside the UAE). After this period, you can request the return of your unsold items.
If you feel that a return is necessary during the shipping period, you can request a return after a 10-day waiting period; a $20 fee will be charged for each item and sellers will be responsible for the cost of return shipping.
Contact The Luxury Closet
If you have any questions that have not been covered in The Luxury Closet review, you can get in touch with the team:
- Live Chat on the website
- Call the customer support hotline at +97142472985.
- by e-mail to info@theluxurycloset.com
- Send mail directly to the office:
Novotel Dubai Al Barsha,
API Trlo Tower,
Office 908,
PO Box 502626
